SCENTBIRD
SCENTBIRD
She emailed to cancel. An hour later she asked us to keep it going.
She almost cancelled for the same reason most people never sign up in the first place. Then she went to the supermarket.
From the Scentbird team · 3 min read
She emailed to cancel. An hour later she asked us to keep it going.
She almost cancelled for the same reason most people never sign up in the first place. Then she went to the supermarket.
From the Scentbird team · 3 min read
We get cancellation emails. Usually that's the end of it and we never hear anything else. This one came back an hour later.
The first email was polite and pretty specific about why. She'd been on the subscription a couple of months, she liked the perfume fine, and she'd talked herself into thinking a nine dollar perfume probably wasn't doing much. That's a fair thing to think. It's what most people think before they try it.
I almost cancelled because I figured a $9 perfume couldn't be doing anything.
What happened in between was a school run and twenty minutes in a supermarket. She was wearing that month's vial, Versace Bright Crystal, which she'd never have picked out for herself. A woman stopped her in the aisle to ask what she was wearing. Another caught her in the parking lot.
Leggings and a hoodie, hair up, no makeup to speak of. The only thing different about that morning was the perfume.
Full bottle shown for scent reference. Hers arrived as one 8 mL Scentbird atomizer, and a full bottle runs north of $100.
The second email was two lines. She'd like to keep it going, and could we make sure Bright Crystal stayed in the rotation.
We're not going to tell you that happens to everybody, because it doesn't. But the reason she nearly quit is the same reason most people never start, and those two things aren't related. The price is about how much of it you get. What's in the vial is the same thing that's in the bottle on the counter.
A representative account written for illustration. Not attributed to a specific customer.
We get cancellation emails. Usually that's the end of it and we never hear anything else. This one came back an hour later.
The first email was polite and pretty specific about why. She'd been on the subscription a couple of months, she liked the perfume fine, and she'd talked herself into thinking a nine dollar perfume probably wasn't doing much. That's a fair thing to think. It's what most people think before they try it.
I almost cancelled because I figured a $9 perfume couldn't be doing anything.
What happened in between was a school run and twenty minutes in a supermarket. She was wearing that month's vial, Versace Bright Crystal, which she'd never have picked out for herself. A woman stopped her in the aisle to ask what she was wearing. Another caught her in the parking lot.
Leggings and a hoodie, hair up, no makeup to speak of. The only thing different about that morning was the perfume.
Full bottle shown for scent reference. Hers arrived as one 8 mL Scentbird atomizer, and a full bottle runs north of $100.
The second email was two lines. She'd like to keep it going, and could we make sure Bright Crystal stayed in the rotation.
We're not going to tell you that happens to everybody, because it doesn't. But the reason she nearly quit is the same reason most people never start, and those two things aren't related. The price is about how much of it you get. What's in the vial is the same thing that's in the bottle on the counter.
A representative account written for illustration. Not attributed to a specific customer.
A DIFFERENT DESIGNER PERFUME EVERY MONTH
1,000+ designer and niche scents to pick from. 8 mL each month, roughly 120 sprays, in a case that fits a bag. $8.97 for the first month, then $17.95.
$8.97 first month, then $17.95 per month, renews automatically. Cancel anytime. Free shipping within the USA.
A DIFFERENT DESIGNER PERFUME EVERY MONTH
1,000+ designer and niche scents to pick from. 8 mL each month, roughly 120 sprays, in a case that fits a bag. $8.97 for the first month, then $17.95.
$8.97 first month, then $17.95 per month, renews automatically. Cancel anytime. Free shipping within the USA.
WHAT PEOPLE ASK US
WHAT PEOPLE ASK US
SHE ALMOST CANCELLED
OVER $8.97
$8.97 first month, then $17.95 per month, renews automatically. Free shipping within the USA. Cancel anytime.
SHE ALMOST CANCELLED
OVER $8.97
$8.97 first month, then $17.95 per month, renews automatically. Free shipping within the USA. Cancel anytime.
SCENTBIRD
© SCENTBIRD · First month $8.97, then $17.95/month. Skip or cancel anytime.
SCENTBIRD
© SCENTBIRD · First month $8.97, then $17.95/month. Skip or cancel anytime.